Privacy notice

Version 1.1, 4 October 2026. ArcConverge is live and taking customers from 4 October 2026; this notice covers this site and the product as operated, and is updated when either changes.

Who is responsible

ArcGabriel Ltd, trading as ArcSystemsTechnology, registered in England and Wales under company number 17389329, registered office 54 Huddersfield Road, Meltham, Holmfirth, HD9 4AE, is the controller for personal data processed through this site and for the administration of customer accounts. Write to the company at that address, or use the contact form, for anything in this notice. The company is registered with the Information Commissioner's Office as a controller.

What we process, why, and for how long

• Enquiries. If you request a demonstration or ask about an assessment we process your name, work email, organisation, role, the size of your group and your message, to reply to you and to scope an engagement (our legitimate interest in responding to a business enquiry). Kept for one year, then deleted.
• Sign-in. An email address entered on the sign-in page is used to send a single-use link (necessary to provide the service you asked for). A request not followed is removed within an hour. An account that belongs to no organisation is removed after ninety days.
• Customer users. When your organisation is a customer, we process your name, work email, role, sign-in times and the actions you take in the platform, to provide and secure the service under our contract with your organisation. Your organisation is the controller of that data and we are its processor under a data processing agreement; the retention schedule is published with it.
• Operational logs. Server logs holding IP addresses and request details, kept for thirty days for security and to run the service (our legitimate interest in keeping it secure).

We do not use personal data for marketing, do not sell it, do not profile you, and do not use it to train models.

Who receives it

The service is hosted in Europe (EU West) and email is sent from Ireland; the companies that host and send for us are listed in our sub-processor register, published to customers and available on request. Personal data is not transferred outside the United Kingdom or the European Economic Area except under the safeguards in that register.

Your rights

You may ask for access to, correction or erasure of your personal data, ask us to restrict or object to processing, and ask for a copy in a portable form. A customer user can erase their own account, and everything under it, from the account page. Write to us at the address above; we answer within one month. You may complain to the Information Commissioner's Office at ico.org.uk, though we would rather hear from you first.

Cookies

One session cookie, strictly necessary for signing in, set only when you sign in. No analytics, no advertising, no tracking, and nothing set by anyone else.